Opportunity: Customer Support Engineer

Opportunity: Customer Support Engineer

Opportunity:

We are looking for born-tinkerers to take care of our customers, in the capacity of Customer Support Engineer. You will be expected to:

  • Own the customer support experience of all products of the company, which includes, technical literature, knowledgebase, support calls, support visits.
  • Perform debugging of Aha3D equipment at internal and external customers’ sites
  • Maintain knowledgebase on website, blogs and customer support call logs
  • Write and maintain service personnel manuals, owners manuals and other technical literature for Aha 3D equipment
  • Provide feedback to design team at all levels to continually improve the quality of products
  • Conduct workshops to disseminate knowledge of company’s core work
  • Interact with external consultants and vendors to achieve relevant company goals
  • Prepare SOPs to debug standard issues

Education:

B. Tech in Mechanical, Mechatronics or Electronics Engineering from a renowned Institute. Outstanding candidates from other educational background will also be considered.

Experience:

0 to 2 years.

Skillset required:

  • Knack of finding faults in equipment
  • Good written skills
  • Fluent in spoken English
  • Willingness to travel and interact with customers

If the above resonates with you, please reach out to us as detailed in the careers page.

Software Design Engineer

Software Design Engineer

Opportunity:

We are looking for an outstanding Software Design Engineer to be responsible for the software that goes into Aha3D machines. You need to:

  • Write and maintain well designed, scaleable, testable and efficient code by using best software development practices
  • Define and architect new features and translate user requirements into efficient and robust code
  • Integrate data from various back-end services and databases
  • Gather and refine specifications and requirements based on technical needs
  • Create and maintain software documentation
  • Train and mentor new team members
  • Be responsible for maintaining, expanding, and scaling the software framework
  • Stay plugged into emerging technologies/industry trends and apply them into operations and activities
  • Cohesively interact and deliver with the rest of the team to bring new requirements into the product

Education:

B. Tech in Computer Science or Electronics Engineering from a renowned Institute. Outstanding candidates from other educational background will also be considered.

Experience:

0 to 4 years.

Skillset required:

  • Solid fundamentals of computer programming
  • Proficiency of programming in Python
  • Comfortable with HTML5/CSS
  • Proficiency in any web application framework
  • A solid understanding of how web applications work including security, session management, and best development practices
  • Adequate knowledge of relational database systems, Object Oriented Programming and web application development
  • Hands-on experience with network diagnostics, network analytics tools
  • Aggressive problem diagnosis and creative problem solving skills
  • Knowledge of version control systems
  • Knowledge of software development life cycle
  • Experience in writing robust, modular code along with robust test framework and documentation
  • Continuous Integration
  • Demonstrated successful completion of reasonably complex software to control mechanical systems

If the above resonates with you, please reach out to us as detailed in the careers page.

Opportunity: Mechanical Design Engineer

Opportunity: Mechanical Design Engineer

Opportunity:

To be a part of our team while being primarily responsible for mechanical CAD design of Aha 3D machines, in the position of Mechanical Design Engineer. You will be expected to:

  • Own the CAD designs of Aha3D equipment
  • Interact with various users (customers, production team etc) and evolve the design accordingly
  • Handle and debug field issues that will lead to design changes
  • Facilitate reviews and take validation from various stakeholders on new designs
  • Conduct continual education of team members in your specialization
  • Define new and follow existing processes for pre-production, QC, assembly and production processes
  • Interact with external consultants and vendors to achieve relevant company goals

Education:

B. Tech in Mechanical or Mechatronics Engineering from a renowned Institute. Outstanding candidates from other educational background will also be considered.

Experience:

0 to 4 years.

A positive match:

Skillset required:

  • Fundamentals of CAD design
  • Geometric and surface modelling
  • proficiency in any CAD design software
  • concepts of Design for Manufacturing
  • Machine design concepts: simulation, FEM, flow analysis, design optimization
  • experience of various manufacturing processes
  • Demonstrated successful completion of reasonably complex mechanical systems

If the above resonates with you, please reach out to us as detailed in the careers page.